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Frequently Asked Questions

Find answers to common questions about Serenity Nursing and Home Support Services. If you don’t see what you’re looking for, please feel free to Contact Us directly—we are always happy to help.

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General Information

  • Are you locally owned? Yes. Founded in 1996 by Elizabeth and Doug Jones, Serenity continues to be family-owned and operated by the Jones family today.

  • What geographic areas do you serve? We provide care to St. John’s, Mount Pearl, and the surrounding communities.

  • What are your hours of operation? Our office is open Monday to Friday, 8:00 AM – 4:00 PM. For urgent matters after hours, a representative can be reached at (709) 685-9948.

 

Licensing & Trust

  • Are you government licensed? Yes. Serenity has been licensed by Eastern Health since 1996. We undergo annual reviews of our policies and procedures to ensure we consistently meet or exceed provincial government standards.

  • Is your staff bonded and insured? Absolutely. All staff members must provide a clean Record of Conduct from the local police department. We also protect our clients and staff through comprehensive liability insurance and Worker’s Compensation (WorkplaceNL).

 

Care & Staffing

  • What training do your employees receive? Every Home Support Worker (HSW) must hold a recognized HSW certificate or complete our agency’s intensive 12-module training program. We also provide regular in-service training to keep our team’s skills up to date.

  • Will I have the same caregiver every time? We know that consistency is the key to quality care. We strive to provide a steady, reliable schedule with caregivers who are a great match for your personal needs and preferences.

 

Getting Started

  • How do I begin services? Getting started is simple. Just reach out to us, and our Care Coordinator will discuss your specific needs to create a plan that works for you.

  • How quickly can care begin? In most cases, we can arrange for services to begin within 24 to 48 hours.

  • Are home care services covered by insurance or DVA? Many insurance providers and Veterans Affairs (DVA) do cover home care. Because every policy is different, we recommend checking with your provider to confirm your specific coverage details and limits.

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